Support

Answers to the things that go wrong most often, and how to reach a human when they don’t cover it.

Getting in touch

Email support@kaygrowth.com. Include your workspace name (it’s in the top-left of the dashboard) so we can find your account.

My dashboard is empty

A workspace shows nothing until your customers have been scored. Upload your Shopify order export from the Connect page; scoring usually takes under a minute, and the dashboard updates on its own once it completes. If the upload failed, the dashboard says why and lets you upload again.

My numbers haven’t changed in days

Numbers from an order export stay as they were on the day of that export. Upload a fresh export from the Connect page to bring them up to date. A connected Shopify store re-scores nightly; if that stalls, the dashboard shows a banner saying so and Settings → Recent runs lists every run with its outcome.

Some segments are empty

The risk segments are defined over 60- and 90-day windows, so a store with less order history than that cannot fill them yet. That isn’t a fault, and the dashboard says so explicitly when it applies. Revenue, order totals, customer search and export are accurate from day one regardless.

What access do you have to my store?

With an order export, none: we read the file you upload and delete it as soon as it has been scored. If you install the Shopify app, access is read-only and limited to orders, customers and products. We never request write access and never modify anything in your store. The full detail is in the privacy policy.

How do I disconnect or delete my data?

Disconnecting a source from Settings deletes the stored credential immediately. Uninstalling the app from Shopify triggers the same thing automatically. To delete a workspace and everything in it, get in touch using the details above.